Product Design Test Template
Account Management
Reason & Benefit
Account management systems can be deceptively complex. Balancing detailed user roles, team workflows, and clear navigation is a challenge—and admin users are quick to notice friction.
Conducting Account Management testing with UX metrics ensures your system meets users’ needs while enabling seamless task completion. Metrics like engagement, intent, usability, success, and satisfaction reveal areas where users may struggle or where workflows could be improved, helping you refine the experience for admins and their teams.
By leveraging these UX metrics, teams can boost productivity, ensure clarity in user roles, and streamline key actions. High usability and task success rates ensure admin users can manage accounts efficiently, while satisfaction and intent metrics confirm the system aligns with real-world needs and expectations.
Testing Outcomes
- Spotlight points of confusion in your design system
- Assess your product in multiple user contexts
- Verify that all common use cases are incorporated within your design system
Organization Benefits
- Validate your design system and its patterns
- Strengthen understanding of your users’ needs
Test Breakdown
- To what extent do you understand what you can achieve on this page?
Comprehension
Assess users’ comprehension of the page layout and information presented. - Click where you would go to modify your team.
Success
Evaluate whether users intuitively know where to take action for team updates. - Think about your experience managing team members in your account. How did you feel about this experience?
Post-Task Satisfaction
Measure user satisfaction after interacting with the account management system.
Additional Questions
- What permissions role do you have for your organization’s ___ software?
- How does your team share responsibilities within [product name]?
- How do you feel about the organization of information on this page?
- On a scale from 1-5, how well do you understand the information presented to you?
- Do you have any additional comments or suggestions to help improve this experience for you or your team?
- Show me how you would [complete a specific task]