Help Center

Update

17

Pretty Fly for a Reply!

2020 has been a strange and unpredictable year, but the team continues to stay focused on creating new features to make the Helio experience awesome! Today we released a feature called Reply. Enterprise customers can now reply to a participant via an answer response. Simply click on the Reply icon to request more information from

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2020 has been a strange and unpredictable year, but the team continues to stay focused on creating new features to make the Helio experience awesome! Today we released a feature called Reply.

Enterprise customers can now reply to a participant via an answer response.

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Simply click on the Reply icon to request more information from the participant. A modal will pop that will allow you to ask a question.

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Ask a question and hit the send button. A reply request will be sent to a participant.

  • Participants have 72 hours to reply with more information based on your questions.
  • If no reply is received within the allotted time, your answer spend count will be reset.

The next time you run a test, reply to answers that resonate with you to collect even more useful insights from your participants. The reply will show up in line with the original answer.

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You can also filter your responses to see which participants responded. The upper right Reply icon will show all replies and those that you are waiting on for a response.

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As part of this release, you’ll also notice we updated the Participant panel to make it easier to take action on a response.

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We’re excited about this new feature and look forward to your feedback!