Shopping Cart Abandonment
Published May 17, 2022

Only You Can Prevent Shopping Cart Abandonment

3 min read

Back in the day, like 1890s days, you’d thumb through the Sears Roebuck and Company catalog. “The cheapest supply house on Earth,” they called themselves. And it was the only deal around. Everything mail ordered then shipped. No chance of shopping cart abandonment back then!

Sears Roebuck Co. catalogue from 1897
Sears Roebuck Co. catalogue

Then came department stores with everything we could ever want. And soon shopping malls.

But the internet — that changed the game. Everything within a click’s reach. And abandoned just as quickly. However, you can prevent shopping cart abandonment before it happens. 

Let’s show you how.

Easy Prevention For Shopping Cart Abandonment

Shoppers abandon nearly 70% of all shopping carts.  Holy Checkout, Batman, that’s a lot of money left on the table! One of the top reasons for checkout abandonment is unexpected shipping costs. And that points to a lack of clarity in your shopping cart flow. 

Let’s take a look at a real world example.

A Lack of Clarity

We worked with a fashion brand recently on their mobile shopping experience. The biggest issue they had: a lack of clarity. Something that could be remedied by additional functionality. 

Using Helio, we conducted a survey of their target audience. More than half of shoppers reported the shopping cart pop-up vanished before they could choose to go to their cart and finish their purchase. 

Concept Test in Helio.
Concept Test in Helio.

Our recommendation: additional functionality to avoid going backwards in the flow.

Pop up at popular retail fashion brand website.
Fashion brand site with pop-up.

And, of course, we recommended that they keep the pop-up up until shoppers completed their purchase. 

Eliminating Distractions 

Another thing we tested for — too many distractions. And that could turn your shoppers into the dog from Up. 

Dog from UP.

Our hunch was that shoppers got distracted long before they could make a purchase. Shoppers reported they were confused by all the discounts offered all at once.

With that knowledge, getting rid of additional banners and pop-ups made sense. After all, we want to keep shoppers on the task of buying. 

Pick Up Where You Left Off 

Another hunch we had—shoppers want quick access to their previously bagged items.

Shopping Cart Abandonment analysis.

And the surveyed shoppers confirmed our hunch. So we recommended the brand allow their shoppers to hold onto more than one purchase throughout their experience. 

A Few Test Templates to Help Prevent Cart Abandonment

Helio provides you with a few test templates to ensure a solid shopping experience for your shoppers. 

Understand Your Shoppers 

This template helps you get to know your shoppers intimately. Consider this your first date with them so you know what they’re looking for and how you can meet their needs. 

Shopping Habits Test

Generate a fresh understanding of your customer’s motivations and behaviors to inform your design process.

Use this template for:

  • Consumer Profiling
  • Understand what catches your audience’s fancy
  • Better plan how you’re going to attract new customers
Use Template

Understand Your Own Shopping Experience 

This template lets you see the shopping experience through the eyes of your potential shoppers. Get to know where they get stymied on their way to checkout.

Shopping Experience Test

Insights from the consumer behaviors in brick and mortar shops can lead to innovation in your online shopping experience.

Use this template for:

  • Consumer Profiling
  • Revitalize your e-commerce shop with insights from the traditional, physical shopping experience
  • Gather knowledge of the most common shopping pain points
Use Template

Understand Your Shopping Cart Flow 

Finally, take a look at the shopping cart flow and see where your shoppers bail. This template lets you do that easy peasy.

Shopping Cart Flow Test

Craft a purpose-driven shopping flow for your customers by validating your designs early and often.

Use this template for:

  • Product Design
  • Exceed user expectations for what it means to shop online
  • Get the upper hand over your competitors by providing a seamless experience from product selection to purchase
Use Template

Test and Learn
with an Audience