Survey Intercept

Target Specific Website Visitors

Learn from visitors interacting with your website. Quickly collect user feedback, recruit participants, and gain insights.

Capture valuable insights without being intrusive

Your survey intercepts offer insights from anonymous site visitors who would typically go unheard. Customize your survey intercept based on page views, traffic sources, visit duration, and activity to increase response rates.

 

Spend less time recruiting participants

Spend less time recruiting participants and more time analyzing your data collected from website visitors. Uncover user behavior, address pain points, and optimize user experience by engaging users during browsing. 

Customize intercepts to reflect your brand

Craft an intercept that ties into your brand. Match the colors to your company’s palette, include your logo and personalized text, and Choose the optimal intercept type. Remove or use the Helio brand to build trust.

Prioritize the most important website issues

Develop a user-centric approach

Seek input directly from users and show that you value their opinions. Foster a deeper connection between users and your brand, strengthening relationships enhancing their customer experience.

Real-time feedback and improvements

Get immediate insights with survey intercepts to capture user impressions while browsing. Identify pain points, friction areas, and confusion in the customer journey, providing critical information for immediate improvements.

Prioritize improvements with developers

Use intercept surveys to gather valuable user feedback and prioritize improvements. By harnessing data-driven insights, you can confidently tackle the most critical issues with your development team and make impactful changes.

Unlock user insights quickly and effortlessly

1

Create a list panel in minutes

Set up a list to start creating a panel.

 

 

2

Setup a screener to capture new participants

Choose your brand colors, add landing page copy, select up to five screener questions, choose your demographics and customize your email copy.

3

Upload a CSV list or manually add participants

Add to your lists by importing a CSV file or manually adding participants.

4

Send surveys and tests to your panel

Real-time report updates give you a front-row seat to watch participants answer your survey and test questions.

Build panels for continuous product discovery with Helio

Get started by adding a single line of code to your website

Add a survey intercept to your website with a single line of code. Simply copy and paste from the Helio app.

Capture new participants with website survey Intercepts

Increase your research engagement effortlessly. Boost response rates by linking feedback prompts to unique URLs and triggers. Take your targeting to the next level by presenting prompts to your specific cohorts.

Stay on brand with customized screeners and surveys

Customize the look and feel of your participant engagement with your logo, brand mark, and messaging to build trust.

Intercept survey solutions allow for targeted findings.

Trigger and display intercepts based on targeting rules

Display intercepts based on time, visitors, and device screen size.  Get more granular with substring matches, URL query, previous page URL, specific dates, time of day, and referrer domains. 

Helio creates a feedback loop where we receive feedback and communicate within layers of the topics. This has created a new sense of community and value for our customers. Helio also has superior analysis features that other survey or testing platforms do not offer.

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–Angeliki King, Hydrafacial

Six Display Types

Choose from six intercept types like modal, slider, alert, or take over.

Simple setup

Upload a line of code to your website to start collecting feedback.

Brand Customization

Customize intercepts with your logo, colors, and messaging to stay on brand.

Display Triggers

Display intercepts based on time, visitors, and device screen size.

Targeting Rules

Get more granular with substring matches, URL query, previous page URL, specific dates, time of day, and referrer domains.

Set Sample Size

Collect only the feedback you need by automatically turning off intercepts by hitting your participant sample size.

Run Multiple Surveys

Set up as many intercepts as you want with different surveys to target specific visitors and pages

Survey Intercept FAQs

What are intercept surveys?
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Intercept surveys are online surveys designed to intercept website visitors and ask them relevant questions at the perfect moment. These surveys can include multiple choice, rating, and open-ended questions, and they provide valuable information about website usability, visitor intentions, and overall customer satisfaction.

What are the benefits of using intercept surveys?
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The benefits of intercept surveys include getting immediate responses, reaching all demographics, increasing survey responses, capturing attention with a strong call to action, and being timely without being intrusive.

What types of surveys can be used with intercept surveys?
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Examples of surveys that can be used with intercept surveys include website satisfaction surveys, product feedback surveys, usability testing surveys, and customer support satisfaction surveys.

How can intercept surveys be used to increase engagement?
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Intercept surveys can increase engagement by using passive pop-up designs that enhance the user experience and grab users’ attention with a strong call to action, prompting them to participate immediately.