Help Center

Congratulations, you’ve run a test and have collected answers! We think that reviewing answers is a lot of fun and we’ve added the ability to LOVE an answer in Helio.

To Love an answer begin by reviewing the answers within your test. If you think the answer you get is awesome, press the β€œπŸ’œβ€ within that answer.

β€œπŸ’œβ€ an answer that:

  • Resonates with you, your team, or project.

  • Is thoughtful or provided a personal story that is helpful to your research.

  • Makes a great point that you want to share with your team.

  • Inspires a new idea that you would like to test further

β€œπŸ’œβ€ing an answer is a great way to collaborate with your team and to make a connection with your customers.

  • Connect to your customers. Hitting the β€œπŸ’œβ€ on an answer in Helio sends an email to that responder letting them know, anonymously, that their answer was really helpful. This spreads good vibes and over time encourages your customers to keep providing thoughtful and meaningful answers.

  • Collaborate with your team. Collaboration is important when learning from customers. When sharing your tests with internal team members the β€œπŸ’œβ€ surfaces the answers you find are most insightful. Your team members will also be able to spread the love by β€œπŸ’œβ€ing the answers too.

  • Filter by your favorite answers. Another added benefit of β€œπŸ’œβ€ing answers is the ability to filter by all your favorite answers and come back to them later.