Help Center

Sign Up for an Account

It’s completely free! Just enter your email and you’ll be sent a confirmation email to activate your account.

Click the button in your confirmation email and you’ll be taken to a sign-up form where you’ll enter some basic information about your account:

Once you finish the sign up form, you’ll be taken right into your account, where you can begin setting up tests for free!

If your team already has a Business or Enterprise subscription, click here to learn about getting started on Helio.


Set Up a Survey

After you finish setting up your account, you will land on Helio’s test creation page. Check out the different Audiences you can get feedback from, the questions types you can use, and reach out to a Helio Advocate to learn more about upgrading your account.

To set up your first survey in a free account, select one of audience options shown below:

An Open Audience allows you to test with your own participants by sending a link, while Targeted and Advanced Audiences tap into our network of over 750,000 participants for your survey responses. Check out our article on Audiences to learn more about these options and what more you can get with an Enterprise account!

To continue setting up your survey, choose from our selection of 12 question types. We always recommend mixing and matching questions in your surveys to get the most valuable answers. You can see our suggestions on how to use different questions for specific use cases in our Templates pages, or reach out to us to see how we can directly support your testing efforts.

For more information on how to use each question in Helio, visit our help article on Test Creation.


Send a Survey

Once you’ve jotted down your questions and selected the right audience, save your test to reach the draft test page shown below.

Click on the Send Test button in the top right when you’re ready to launch! Using an Open Audience will allow you to activate the survey for free and collect your first 50 responses without paying. Surveys to Targeted Audiences will ask for your payment information before being sent.


Collect Responses

Once you launch a survey with a Targeted Audience, you’ll start getting feedback immediately from our network of participants. The draft page you used to send the survey will reload and become the data report once the first responses come in. Responses typically start appearing within the first few minutes after sending a survey. Kick back, grab some popcorn, and watch the answers flow in!

With an Open Audience, you’ll be provided a link that you can copy and send to your participants. Once they start responding to your questions, the data report will appear:

Our help center article on using the Data Report tells you all you need to know about analyzing, filtering, and sharing the data you collect.