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Engineering Audience

Telecommunications Industry


Description

Participants who work in a role at a company in the telecommunications industry. Participants in this industry will likely be skilled in data analysis, computer programming, cloud computing, IT support, and communication soft skills.

The telecommunications industry comprises various fields related to infrastructure and telemetry for voice, audio and data across digital and analogue systems.

Common audiences

These common audiences are made up of participants who hold job titles and roles in the telecommunications industry. Each of these professionals can be targeted individually, or roles can be combined to create larger audiences.

  • Telecommunications operator – takes and routes incoming and outgoing calls. For an organization, they may provide information to callers, transfer callers, accept messages, and record outgoing messages. Telecommunications companies may also maintain a contact directory.
  • Customer service representative – collaborates with clients and consumers to provide solutions to their problems. They could work in a store, a call center, or at home, answering clients’ phone and email messages. They handle complaints, solve problems, refer customers to the right department, and process payments and refunds. Customer service personnel must be patient and courteous, as well as possess excellent communication abilities.
  • Cable installer – does the physical labor required to provide clients with cable service. Digging trenches and burying cables, feeding lines underground and through walls, and fastening wires to telephone poles and towers are all examples of this type of work. Cable installers should be mechanically inclined, have a basic understanding of construction, and be able to work in harsh environments.
  • Systems manager – controls the effectiveness of an organization’s systems by running evaluations and performance reports, planning system maintenance and troubleshooting problems. To maintain current and relevant systems, they must constantly investigate and deploy new technology.
  • VoIP engineer – works with businesses to develop, test, install, and operate voice over internet protocol (VoIP) systems, which allow users to make phone calls via the internet rather than using traditional phone lines. Local and regional systems may be included. Computer science, VoIP software, and information technology are all skills that VoIP engineers possess.
  • Telecommunications engineer – specialize in a variety of fields. Some design new gear or equipment, while others arrange cable routes. Telecommunications engineers typically pursue a bachelor’s degree in telecommunications or computer science, as well as certifications in certain software and operating systems.
  • Data analyst – assists organizations in gathering and analyzing enormous amounts of data, with the goal of discovering trends and providing solutions. They can integrate new technologies and give suggestions for enhancing processes in order to boost productivity. A bachelor’s degree in computer science, statistics, or a related discipline is usually required of data analysts.
  • Telecommunications specialist – in charge of developing software and hardware suggestions, managing telecommunications installation, and monitoring the operation of machines and systems. Telecommunications specialists create rules, methods, and strategies for using telecommunications systems in a company.